ABOUT
Since 1996, FARA Benefit Services, Inc. has provided industry leading provider and member customer service for group health benefit plans of governmental entities and self-insured corporations.
FARA Benefit Services, Inc. has an experienced management team that has administered group benefits and has a critical understanding of benefit design and limits, claims processing procedures, provider networks, provider payment resolution, coordination of benefits, subrogation, and stop loss coordination. FARA Benefit Services, Inc. is comprised of Professional and Courteous Associates and has proven to be a Cost-Effective Solution.
FARA's services rendered the highest customer satisfaction rating possible at 99%, servicing 21 clients with approximately 40,000 employees and 100,000 members with the following production statistics:
Some of the services we provide are below:
- Plan Administration such as providing ID cards, preparation of Plan Documents including SPD, preparation of 5500 information, and monthly reporting
- Claims Administration processing claims according to the Plan's benefits
- Customer Service Administration answering calls from providers and members
- Network Administration maintaining PPO providers and fee schedules
- Coordination of Benefits including Subrogation
- Eligibility Administration updating new employees and enrollment changes
- Reinsurance Services including large claimant filing and reimbursement
Benefit Services, Inc. also provides Call Center services and is equipped with technologies that allow for scalability to accommodate client needs.
Active Monitoring
Our Call Center Representatives are equipped with an active monitoring queue that alerts them of incoming calls and also calls that are in queue to be answered next. This allows the representatives to
make adjustments to their call handling depending on the amount of calls at any given time.
Superior Supervision
FARA’s Call Center Representatives are under constant supervision to ensure that all calls are handled to client specific guidelines and regulations. The supervisors are also equipped with the same
monitoring interface to alert them of an influx of calls to prompt action.
Management Reports
Management can run exports and reports on call volume and intake at any given time for a variety of different criteria. The reports aid in determining any weaknesses so that they can be addressed.
