ABOUT
FARA's integrated philosophy can be traced back to how FARA was established over 30 years ago. In the late 70's, Francis Richard realized that a good claims administrator was one that could handle claims well and also provide great data for analysis. The ideology that great claim data is essential in the insurance services industry has remained a vital component to who FARA is as a company.
FARA's philosophy of integration consists of three components, technical, physical, and discipline integration.
Technical Integration - FARA's claims management system, iClaimsExpert, brings all of our claims professionals together in a claim-centric environment. This allows all departments to work together to develop strategies for greater financial benefit to the client while maintaining superior claimant care. iClaimsExpert also offers paperless document integration by housing all claim data electronically so that information can be retrieved at a moment's notice.
Physical Integration - Over time, FARA has foreseen market changes and quickly adapted to increase efficiencies that aid client satisfaction. We have placed nurses, claims professionals, loss control professionals, investigators, and bill review staff together to increase communication which translates into quicker and more accurate closing of claims. Having nurses embedded with our claims professionals affords them the ability to work hand in hand to get the injured party back to work in the shortest amount of time while retaining solid cost containment. Additionally, having nurses manage the return to work and utilization, FARA has been able to increase cost savings at a staggering pace.
Discipline Integration - The thought process of FARA's claim professionals is geared toward utilizing all FARA professionals in every division as a resource when necessary that might add a benefit to our clients. Having different divisions work together also promotes information sharing amongst one another, such as a loss prevention professional providing insight on a safety issue to a claim professional that can be passed along ultimately to the client to aid in a reduction of claims.
These processes were established over time with one goal in mind, to provide as many tools as possible to create efficiencies so that the claims professional can focus on value-added benefits for the client.
